The terms and conditions ("User Terms") set forth by PT Peeba Global Indonesia ("We" or “Us”) constitute an integral part of the Peeba Wholesale smartphone application ("Application") and Peeba Wholesale internet website at www.peeba.com ("Peeba.id") (the Application and Website are collectively referred to as "Our Site and/or Application"). By accessing, downloading, using and registering on Our Site and/or Application, the User ("You") is deemed to have known, read, agreed and therefore fully submit and voluntarily bind themselves to the terms and conditions made by Us.
Before registering and/or using Our Site and/or Application, You must agree to the terms contained herein, including any provisions expressly incorporated and any applicable terms. Please therefore read this document in detail, which is binding on you when you register or start using Our Site and/or Application. This document contains information about your rights and obligations in connection with Our Site and/or Application.
a. Brand is You who are registered on Our Site and/or Application who performs the act of selling or offering Goods to Retailers on Our Site and/or Application. The partnership agreement between Brand and Us, whether electronic or non-electronic, is an integral part of these User Terms;
b. Retailer is You who are registered on Our Site and/or Application and make purchases of Goods sold by Brands on Our Site and/or Application;
c. Service is the range of offerings, features, and functions provided by Us to You, including but not limited to access to Our Site and/or Application, transaction processing, account management, payment and invoicing, support and customer service, and data security.
d. Authorized party is an individual or entity that has been granted permission or authorization by the relevant party to access, use, or engage in certain activities on Our Site and/or Application;
e. User is the party using Our services, whether individual and/or legal entity, which includes Retailers and Brands registered on Our Site and/or Application;
f. Goods are products owned by the Brand that are sold through Our Site and/or Application.
g. TOP Facility or Terms of Payment (Pay on Time) is a facility provided to Retailers either based on a request from the Retailer itself or given directly by Us with prior approval from the Retailer, to conduct transactions with payments made at a later date, based on a specified tempo or period.
h. Retailers TOP Program is a program where Retailers can transact on Our Site and/or Application and settle payment at a later date based on the TOP Facility owned by Retailers.
i. Device means the electronic equipment, which includes but not limited to Mobile Phone, Tablet, or Laptop, used by the User to use or enjoy Our services through Our Site and/or Application;
j. Transaction is an agreement for the sale and purchase of Goods between Brand and Retailer through Our Site and/or Application.
k. Invoice is a billing document provided by Brand to Retail, either in electronic or non-electronic form, which at least contains information regarding the name, quantity, type, price, total value of the purchase of Goods, and the cost of delivery of Goods (if any) as well as the deadline for making payment;
l. Financing Institutions are Banks and institutions that provide loan facilities for both individuals and companies, including but not limited to loans in the form of peer to peer lending;
m. Corporate Credit is a loan facility obtained by Retailers as Credit Applicants from Financing Institutions (banks and/or peer to peer lending/P2P) that can be used for transactions on Our Site and/or Application;
n. OTP or One Time Password is a confidential code provided via e-mail or SMS (Short Messaging Services) or Whatsapp Message or other electronic or written media, which is specific to the User and functions as an authentication tool for submitting account registration, account activation, and/or changing the User account password on Our Site and/or Application.
o. User Terms are these terms and conditions which constitute an agreement between You and Us which contains a set of rules governing the rights, obligations, and responsibilities of You and Us, as well as the procedures for using Our service system;
p. Payment Gateway is a transaction medium provided by Our Site and/or Application services for direct payments by Retailers to Brands through Us in business activities conducted electronically or online;
q. Non-Electronic Agreement is an agreement signed with or without a stamp directly by the parties using wet ink, both notarial and underhand agreements in accordance with applicable customary and civil law;
r. Financing Terms and Conditions is an agreement between the Credit Applicant and us, which contains a set of rules governing the rights, obligations and responsibilities of the Credit Applicant and us.
s. Business Days are days on which banks in Indonesia operate to carry out clearing activities;
t. Calendar Days are all days contained in the Indonesian calendar including holidays and Business Days;
u. Written order is a formal and documented request from User to purchase goods or services from Our Site and/or Application;
v. We are a limited liability company that carries out business activities as an organizer of trade (hereinafter referred to as "Goods") online, namely through Our Site and/or Application, including but not limited to bringing together Retail parties with Brands, promoting and seeking sale and purchase transactions between Retailers and Brands.
2. Your account
a. Prior to accessing & utilizing Our Site and/or Application, it is necessary to complete the registration process by accurately, transparently, and truthfully providing the required information to Us, in the capacity of either as a Retailer and/ or a Brand.
b. When registering, we will ask you to provide your full name, email address, mobile phone number, and other relevant information, and you agree to submit to us all data along with proof of identity for the purpose of transactions, as well as for the smooth and secure process. Further details regarding the information required for Brands and Retailers are as outlined in www.peeba.com/account/register.
c. After the registration process, we will automatically provide an OTP code and send it to the mobile phone number that you have registered on our website and/or application.
d. By using our services, you affirm that you are legally competent and capable of entering into a binding agreement.
e. Registered users are authorized to act as Retailers and/or Brands using our services available on our Site and/or Application.
f. Your account utilization is strictly for You and cannot be transferred to another individual or entity under any circumstances.
g. We reserve the right to temporarily or permanently close your account if: (i) there is no login or transaction activity for a specific period, (ii) instances of fraudulent transactions, or (iii) violations of our User Terms. If your account is closed or deleted, you may lose access to associated data, and we will not be held liable for any resulting consequences.
h. You are solely responsible for maintaining the confidentiality of your account and password. We are not liable for any misuse of your account on our Site and/or Application. You hereby release Us from any future claims or damages related to such misuse.
i. In the event of unauthorized access, loss, or misuse of your account or device, You must promptly report it to Us to prevent potential losses. Failure to report such incidents in any case is Your sole responsibility.
j. You are legally responsible for all statements submitted through our Site and/or Application, including reviews, questions, comments, and suggestions, and agree not to engage in unlawful activities which includes but not limited to defamation, slander, insults, lies, cybercrime, as defined by the Law on Electronic Information and Transactions (UU ITE).
k. You must safeguard the confidentiality of the OTP and ensure its use only by Authorized Parties designated by the User for managing the account on Our Site and/or Application.
l. The use of User ID, Password, and/or OTP in any transaction or manner of activities on our Site and/or Application carries the same legal weight as a written order directly signed by the User. You hereby release Us from any responsibility, claims, or lawsuits related to misuse of your User ID, Password, and/or OTP.
3. Purchase Transaction
a. Retailers must follow the transaction procedures set by us. The Retailer initiates payment using the selected payment method, after which we will process the payment to the Brand once the sale and purchase transaction is completed and accepted in Our system
b. By placing an order through our Site and/or Application, the Retailer agrees to pay the total costs as stated on the payment page, including the price of goods, shipping costs, and any additional expenses explicitly described on the payment page.
c. Retailers understand and agree that the availability of Goods is the sole responsibility of the Brand as the Goods owner. Availability of Goods may change at any time, and if the Goods are unavailable, the Brand will reject the order. In such cases, if payment has been made, we will refund the money within 30 (thirty) Business Days using the refund mechanism determined by Us.
d. Retailer fully understands and agrees that all payment transactions between Retailer and Brand are made through the payment gateway, whether payment is in cash or through Company Credit, or through the TOP Retailer Program.
e. Confirmation of payments made by Retailers will be obtained through the payment gateway and the relevant Financing Institution. Therefore, Retailers making payments in cash, through Corporate Credit, or through the Retail TOP Program do not need to confirm their payments separately.
f. Purchase confirmation is provided in the form of an electronic order confirmation, which Retailers can independently download from their Retail Account on our Site and/or Application.
g. Retailers are required to provide a delivery address accompanied by Coordinate points matching the delivery location before making the first purchase on our Site and/or Application, and every time a new delivery address is added. Delivery errors resulting from the Retailer's mistakes in listing the delivery location are the sole responsibility of the Retailer.
4. Payment Methods
a. Retailers must pay the total fees stated on the payment page using the provided payment methods on our Site and/or Application.
b. Retailers must accept and unpack the Goods on the same day at the specified delivery day and provide photos and/or videos of the acceptance and unloading of the Goods through Our Site and/ or Application. If the receipt and unloading of the Goods are not carried out on the specified delivery day, the Retailer agrees to pay the total additional costs incurred due to the late receipt and unloading of such Goods based on the billing document provided by Us.
c. Once a payment has been processed by us, it cannot be canceled by the Retailer for any reason, except for reasons as set out in these User Terms and/or applicable laws and regulations.
d. The account number provided for payment purposes is Peeba's escrow account. Peeba will forward 100% of the funds for the purchase of goods to the seller / vendor concerned so that the invoice and Tax invoice will be issued by the seller / vendor concerned.
5. Return Policy
a. Peeba only allows free returns on the first order with each brand with a maximum amount of USD 1000.
b. Return applications can only be submitted starting from the 50th day (up to the 60th day) after the goods are delivered.
c. The Return Request Button will be visible on the 50th day and will be inactive after the 60th day.
d. Shipping costs for orders are non-refundable, while shipping costs incurred when returning products to Us will be borne by Peeba.
e. Any discrepancy between the amount of products received by Peeba's warehouse and the amount entered in your request before returning the products will follow the amount of products received by Peeba's warehouse.
f. The amount resulting from your return request will not be refunded in cash, but will be held as Peeba Points for your next purchase with another brand.
g. All returns must be unused and in perfect condition.
h. Returns for food and beverage only apply to products that have 12 months expiration date or shelf life.
6. Conditions for Claiming Damaged or Lost Goods
a. If You receive a damaged product or incomplete delivery, you must report the issue within 3 days of receipt through your Seller Account portal. Failure to report the issue in time will mean that the product is deemed to have been received satisfactorily.
b. You will be required to submit documents supporting your claim. This includes:
i. Providing clear and detailed photos of the defective item(s)
ii. Photos of the packaging inside and out, showing all six sides and the shipping label
iii. A detailed description of the packaging, including how the item was packaged and the backing material used
iv. Need to provide specific details regarding the number of damaged items and their corresponding value.
c. You agree to provide the requested information, including accurate photographs of all defective items. You have the option to choose a replacement item or cancel the order. You acknowledge and agree that it is your sole responsibility to follow up with Brand in an attempt to resolve the dispute, which may be done through Peeba Messages, and you hereby release Peeba from any liability related thereto. Only issues reported through your Retailer Account on the Service will be processed and shared with Brand. If you communicate with a Brand outside of the Peeba marketplace platform, you agree that Peeba will not be responsible for any subsequent activity regarding that order.
d. We reserve the right to accept or reject reports submitted by Retailers at its sole discretion and/or charge Retailers' stored payment method, including in the event Peeba suspects fraudulent activity. Our decision whether to accept a damaged or lost item claim is final.
7. Your Responsibilities
a. You are fully responsible for Your account contained in Our Site and/or Application at the time of use and when accessing Our Site and/or Application.
b. You are fully responsible for all personal data information provided to Us, contained in the Site and/or Application, including the legal consequences caused, especially those that are detrimental to Us and other parties affiliated with Us. We are committed to protecting Your data and using such data in accordance with the provisions related to personal data applicable in Indonesia.
c. You are responsible for any losses incurred as a result of negligence in the use of Our Site and/or Application, either directly or indirectly, including in the event that your personal account is hacked.
8. Limitation of Our Liability
a. We provide the Site and/or Application "as is" and do not present a warrant of its reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security to meet your needs and expectations. This includes but not limited to services, third-party content, offers, and payment methods, which are the sole responsibility of service providers, third-party content providers, offer providers, and payment method providers.
b. We are not liable for any delays, delivery failures, losses or damages caused by circumstances beyond Our control including but not limited to Force Majeure, failures or errors made by service providers, third party content providers, offer providers, and payment method providers or failures or errors by Users in complying with the User Terms, service providers, third party content providers, offer providers, payment method providers, and unilateral termination by Users before the service is completed.
c. We will strive to provide up-to-date information to the best of Our knowledge based on the data we receive including but not limited to changes in prices, inventory quantities, and specifications of the Goods. However, in the event of a sudden change in price or quantity in stock that occurs beyond Our control and knowledge at the time of an order and/or payment of a Goods or a number of Goods by You, Brand will offer You several options as follows:
d. Based on an agreement between Brand and Retailer, the transaction may continue with an adjustment to the current price accompanied by a refund of Your overpayment if the current price is lower than the last price listed on Our Site and/or Application or Your obligation to make an additional payment if the current price is higher than the last price listed on Our Site and/or Application.
e. Based on the agreement between Brand and Retailer, the transaction can be canceled and thus we will refund your payment within 3 (three) working days from the request for cancellation of the transaction.
9. Rights to Our Intellectual Property
Our Site and/or Application, including names, logos, program codes, applications, designs, databases, business models, and services, are protected by copyright, trademarks, and other rights provided under the laws of the Republic of Indonesia. Any misuse by any party other than us without valid written permission is a violation of the law.
10. Our Discretion
We reserve the right to make changes, including but not limited to privacy policies, service rates, payment methods, business models, user terms, and account suspension length due to investigations by Us, government, authorized law enforcement agencies, and reports of account hacking, or in the event of death, or liquidation (if you are not an individual).
We will provide notice of changes to Our User Terms and update the "Last Updated" date at the bottom of Our User Terms. Your continued use of Our Site and/or Application confirms your acceptance of our amended User Terms. If you do not agree with our amended terms, you must stop using our services. Please review Our User Terms periodically.
11. Application Software
We only provide authorized Application software on authorized digital marketplaces such as "GOOGLE LLC.'s PLAY STORE" and/or "APPLE INC.'s APP STORE".
12. Force Majeure
Force Majeure is all circumstances that occur beyond the reasonable control and ability of human beings including but not limited to natural disasters (floods, earthquakes, landslides, epidemics, etc.), riots, declarations of war, declarations of war, and the like. ), riots, declaration of war, military action, terrorist acts, embargoes, sanctions, changes in laws or regulations, lightning, storms / typhoons / cyclones, strikes, demonstrations, other problems caused by Third Parties whether contained in the use of the internet and electronic communications, including your device, Service Provider, Third Party Content Provider, Offer Provider or Payment Method Provider is damaged, not connected to the internet, out of range, turned off or not functioning.
13. Retail Complaint Service
In the event that Retailers experiencing difficulties in conducting transactions on Our Application, Retailers can contact the call center at +6281997619043 or via email firstname.lastname@example.org
14. Closing and others
These User Terms shall be governed and construed in accordance with the laws of the Republic of Indonesia.
In the event of any dispute, difference of opinion and/or conflict with respect to the contents between the Indonesian and English versions, the Indonesian version shall prevail.
In the event of conflict and/or disagreement by the User with these User Terms, the User is obliged to delete Our Application from the device and send an electronic mail to Us to delete the User's account from Our Site and/or Application.
If any part of these User Terms is deemed invalid or unenforceable under applicable local law or by an applicable court, such part will be interpreted as much as possible in line with applicable law to reflect as much as possible Our original intentions and the remainder of these User Terms will remain valid and enforceable. If it is not possible to interpret an invalid or unenforceable portion of these User Terms in a manner consistent with applicable law, then that portion shall be deemed deleted from these User Terms without affecting the remaining provisions of these User Terms.
Any disputes that may arise as a result of the interpretation and/or implementation of this provision, will first be resolved amicably by deliberation to reach a consensus.
If within 30 (thirty) Calendar Days from the onset of the dispute and the dispute has not been resolved, then the dispute resolution will be carried out at the Office of the Registrar of the Central Jakarta District Court.