Brand and Retailer satisfaction is of the utmost importance to the long-term health and success of the Peeba community. We put in place minimum performance standards for areas within a brand's control, such as communications, order fulfillment, issue prevention, and prompt issue resolution. We track and measure how well you as a brand are adhering to these performance metrics and fulfillment policies. Reviewed individually and as a whole these metrics help us determine whether a brand is meeting Peeba's expectations on delivering a great experience for their retailers.
We aim for you and your brand to be successful at scale with Peeba, and will reach out to notify you of your account being flagged for quality and/or service issues. We have summarized the key metrics we monitor below:
- Accurate and In-stock product listings
- Catalogue completeness
Order Defects / Fulfillment
- Late Shipment Rate
- Valid Tracking Rate
- Time to Accept New Orders
- Damaged & Missing Order Rate
- Backorder Rates
- Return Rates
- Cancellation Rate
Responsiveness & Service
- Responding to Retailer Inquiries
- Resolving Missing or Damaged Orders
Brand accounts flagged as having consistently exceeding these thresholds and/or violating Peeba policies or good faith may result in the suspension or deactivation of your account.